CAPA & Customer Complaints (QA)

Assistant Manager - CAPA

1 Nos.
85720
Full Time
6.0 Year(s) To 12.0 Year(s)
10.00 LPA TO 14.00 LPA
Production / Quality / Maintenance
FMCG/Foods/Beverage
B.Sc - Dairy Technology; B.Tech/B.E. - Bio-Chemistry/Bio-Technology; M.Pharma - Pharmacy; M.Sc / MS Science - Biotechnology; M.Sc / MS Science - Dairy Technology
Job Description:
Major Responsibilities:
 
1) Customer Complaint management 
Responsible for implementing and maintaining effectiveness of the Quality & Food Safety Management 
System 
Coordinates the complaint investigation process for the plant in compliance with Local Regulations and 
company policies and procedures.  
To work in close coordination with Affiliate QA team on complaint investigations and resolutions  
Reviews batch records, complaint investigations, physical samples, and trend evaluation for inclusion of 
appropriate documentation in the investigation of the complaint. 
Notifies appropriate management (plant and division) of noted trends   
Assure results of the batch records and investigation information is entered accurately into the Complaint 
Handling Unit database within the prescribed timeframes, Customer complaint evaluation, investigation 
and closure in Track wise system & Coordinate with cross functional stakeholders for effective evaluation 
of customer complaints 
 
2) Continuous Improvement (QA – CI) 
Drive the Quality Culture at the site through People engagement & active Quality Campaign. 
Is an effective member of a multifunctional team, ensuring that all communications, interpersonal 
interactions and business behaviors are consistent with the Company Code of Conduct. 
Drive all OpEx initiatives to create sustainable Continuous Improvement Culture being a Functional CI 
Lead. 
 
3.CAPA Coordinator: 
To manage, review and support to improve of Quality of Investigations & CAPA for the Manufacturing 
Operation. 
Ensure Global Impact Assessment Review by working closely with other functional areas, identify 
Improvement areas, support in Implementation & execution of the Actions & share the report with 
divisional team. 
Train relevant Team members on new CAPA management tool.              
Support in CAPA investigations, effectiveness review during PNC / NC & critical quality issues. 
To get trained on CAPA rubric and applies train the trainer concept to improve the capability of the site on 
CAPA methodology 
Company Profile
  • Our client is Multinational company. 
  • They understand that the first step to living your best life is good health. Everything we make is designed to help you do just that.
  • That’s their commitment to building life-changing technologies that keep your heart healthy, nourish your body at every stage of life, help you feel and move better, and bring you information, medicines and breakthroughs to manage your health.
  • They manufacture --- (Nutrician) products , mainly powder based products. Any they comes under FMCG industry.

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