Customer Support Executive

Job Description:

Key Responsibilities:

• Handle customer queries via phone and email professionally and courteously.

• Resolve issues, escalate complex problems when necessary and provide product information.

• Collect and summarize customer feedback for internal teams.

• Document interactions in CRM and follow up to ensure resolution and customer satisfaction.

• Collaborate with internal teams to ensure a smooth customer experience. Required Skills:

• Strong verbal and written communication in English and Hindi.

• Excellent problem-solving, multitasking and conflict-resolution abilities.

• Proficiency in CRM tools and office software (MS Office/Google Workspace etc).

• Empathy and patience in handling customer concerns.

Offered Benefits / Facilities :

• 5 days working.
• Family insurance    
• Lunch facility
• Flexible work environment
• Friendly work culture
• On time salary.
• Work-Life Balance  
• Professional Development & Training certifications  
• Fun activities
• Competitive salary  
• Good working environment.
• Technical growth.
• Supportive work culture.
• Company owner is technical person.
• Birthday celebration
• Job security for long time
• No any bond policy
• Supportive work culture
• Premium company location