Assistant Manager/Delivery Manager – Service Delivery - Warangal
Job Description:
The Assistant Manager/Delivery Manager (AM/DM) – Service Delivery will be responsible for
overseeing the service operations and ensuring efficient delivery of services to customers. This
includes managing workflows, handling escalations, training teams, and ensuring the achievement of
key performance targets. The role also focuses on improving customer satisfaction, troubleshooting
technical issues, managing manpower, and supporting the company’s sales efforts to resolve service-
related concerns.
Key Responsibilities:
1. Service Operations Management:
Supervise and manage service operations to ensure timely delivery of services.
Handle customer complaints, provide mandatory services, and oversee fault repair and
deployment through technicians.
Manage field readiness and build team capacity to handle technical service needs efficiently.
2. Team Supervision and Training:
Conduct training programs for technicians to ensure they are up to date with the latest
service protocols and technical knowledge.
Organize regular refresher training sessions to enhance the team's performance and skills.
Oversee recruitment efforts to ensure a skilled workforce and facilitate training according to
company standards.
3. Technical Assistance & Product Upgrades:
Provide technical assistance to end users for troubleshooting and resolving issues related to
the company’s products and services.
Manage the lifecycle of teams and ensure they are equipped with knowledge of new
products, services, and solutions.
Oversee product upgrades, ensuring smooth transitions and timely rollouts of new products
and services.
4. Performance Management & Service Improvement:
Conduct daily reviews Network Engineers to monitor progress on deployments, track
performance, and ensure issues are addressed promptly.
Handle repeat fault tickets ensuring proper follow-up and resolution in a timely manner.
Review service requests and fault tickets
Continuously track and improve service performance through audits, buddy rides, and
performance reviews.
5. Collaboration and Coordination:
Work closely with the Sales Team to resolve any service-related issues impacting sales and
customer satisfaction.
Collaborate with the Manager to ensure adequate material availability, including fiber, and
connectors, to support operations.
Desired Profile / Criteria / Skills :
Experience: Minimum 5 years in service delivery, operations management, or a similar role,
preferably in a telecom or Wi-Fi services company.
Technical Expertise: Strong understanding of broadband services, technical support, and related
technologies (Wi-Fi, fiber optics).
Leadership: Proven experience managing teams and driving performance
Communication Skills: Excellent verbal and written communication skills, with the ability to work
cross-functionally and interact with various stakeholders.
Problem-Solving: Strong troubleshooting and issue resolution abilities, especially in customer-facing
environments.
Organizational Skills: Ability to manage multiple tasks and responsibilities effectively with strong
attention to detail.
Education: Bachelor’s degree minimun
Key Skills :
Company Profile
ACT (--- --- --- Ltd.) was born out of a vision to become the most admired in-the-home entertainment, education and interactive services company that creates radical social transformation, and delights and empowers customers.
Today, we are closer than ever to realising it. Based in Bangalore, we serve a number of cities and towns in Karnataka, Andhra Pradesh, Telangana, Tamil Nadu and Delhi. We are one of the country’s most renowned cable and broadband company, bringing state-of the art services to nearly 2 million happy homes:
Fibernet (Internet over Fiber Optics)
Digital TV
HDTV
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.