Tele Caller
3 Nos.
100432
Full Time
1.0 Year(s) To 2.0 Year(s)
Not Disclosed by Recruiter
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Any - Any Graduation; Pursuing Graduation - Not Applicable / No Specialization
Job Description:
Job Title: NPS Telecaller
Location: Kurla
Department: Customer Support
Working Days/Time: 9:30 AM to 6:00 PM
Salary: Best in Industry (It will be on Talisman HR Solutions Payroll)
Summary:
The NPS Telecaller will contact customers to conduct Net Promoter Score (NPS) surveys, collect feedback, and help improve customer satisfaction. Responsibilities include making professional customer outreach calls, documenting feedback accurately, addressing concerns, and sharing insights with internal teams to enhance services and customer loyalty.
Key Skills:
- Strong communication and customer service skills
- Experience in telecalling or feedback collection (preferred)
- Basic analytical skills and familiarity with CRM tools
KPIs:
- Surveys completed
- Quality of feedback recorded
- Customer satisfaction ratings
- Improvement in NPS trends
Key Skills :
Company Profile
A --- --- company with National --- Bank (NHB) and engaged in various financial services businesses. It provides both wholesale and retail funding opportunities across sectors
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.