Customer Support Executive - Remote
Job Description:
Responsibilities:
- Review and promptly respond to customer inquiries
- Engage with customers to understand their needs, align them with suitable courses and instructors
- Facilitate teacher interaction and coordination, ensuring a seamless learning experience
- Assist customers through the registration process, ensuring a smooth booking experience
- Maintain ongoing communication with customers to assess their satisfaction and facilitate renewals
Requirements:
- Strong proficiency in spoken and written English and Hindi
- Effective communication skills for engaging with customers via phone and email
- Ability to understand customer requirements, collaborate with the management team, and successfully close bookings
- Prior experience in online education, especially in creative and performing arts is a valuable asset
Key Skills :
Company Profile
The Organization is a platform dedicated to the creative and arts space, helping learners discover courses and teachers based on profiles, competencies, objectives, and skills. It facilitates finding the ideal teacher for each learner's specific needs. The platform also offers automation tools for teachers to manage and promote their profiles, interact with students, schedule live classes, and handle payments. Recognized by the Department for Promotion of Industry and Internal Trade, the Organization empowers teachers in cultural, creative, and arts domains. It boosts demand for the knowledge and skills imparted by its community of educators. Positioned as the premier global destination for creative and arts enthusiasts, the Organization aims to provide a seamless, enjoyable platform for teachers and students to connect and share their passion for music, arts, and creativity.
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.