IT Business Analyst

Job Description:

Business Analyst - Insurance

Job Description:

Position Overview:
We are seeking a skilled and detail-oriented Business Analyst to join our team at a leading General Insurance company. The ideal candidate will possess a strong understanding of insurance processes, with a particular emphasis on claims management. This role involves collaborating with various stakeholders to define business requirements, analyze processes, and deliver solutions that align with organizational goals.

Key Responsibilities:

• Requirement Gathering: Work closely with business stakeholders, underwriters, and claims teams to elicit and document business requirements.
• Claims Process Analysis: Analyze end-to-end claims processes, identify areas of improvement, and propose efficient solutions.
• Business Process Improvement: Map and optimize insurance workflows, ensuring alignment with industry best practices and regulatory standards.
• Data Analysis: Leverage data insights to support decision-making, track KPIs, and measure the impact of process changes.
• Documentation: Prepare business requirement documents (BRDs), use cases, process flow diagrams, and user stories to communicate requirements effectively.
• Stakeholder Collaboration: Act as a liaison between business units, IT teams, and external vendors to ensure seamless implementation of solutions.
• Solution Testing: Assist in creating test cases, conducting user acceptance testing (UAT), and ensuring that deliverables meet business needs.
• Regulatory Compliance: Stay updated on relevant regulations in the general insurance domain and ensure solutions are compliant.
• Training and Support: Provide training and support to end-users to facilitate the adoption of new systems or processes.

Preferred Skills:

• Hands-on experience in insurance claims systems or operations.
• Knowledge of industry standards such as ISO claims handling or ACORD.
• Certifications like CBAP, CII (Chartered Insurance Institute), or equivalent are an added advantage.

Roles & Responsibilities:

• Minimum 6+ years of Experience.
• Experience in the general insurance industry.
• Strong knowledge of insurance products, particularly in claims processing.
• Gathering and analysing business s requirements from stakeholders to ensure the development of effective solutions.
• Efficient in creating Epics, Features, User Stories and Acceptance Criteria.
• Expert in Scrum, Kanban, Agile Methodologies.
• Efficient in Microsoft Visio, Balsamiq, Figma for Wire framing and Flowcharts,
• Efficient in Microsoft Word, PowerPoint for documentation and presentation, MS Excel, and SQL for Data Analysis.
• Efficient in Business Analysis techniques like Business Process Modelling (BPM), MOSCOW Technique, Requirement Ranking Method, 100 Dollar method, Kano Analysis, SWOT Analysis and RCA
• Managing and providing subject matter expertise with the building of APIs for the entitlement verification for service.
• Recognize and adopt best practices in analysis, design, build, test design, validation, and documentation. 
•  Availed good knowledge in agile methodologies and techniques - Agile (Scrum) - Creating, Maintaining User Stories, Sprint Sheets.
• Strong background in business analysis, excellent Product and project management skills
• Excellent communication, interpersonal, and problem-solving skills
• Good knowledge of the Insurance domain is an added advantage.
• Expertise in using leading industry tools like Azure DevOps, MS Word, MS Excel and MS PowerPoint, MS Visio to develop various project deliverables and understand work.
  

Educational Qualification:

• Bachelor's/master’s degree in computer sciences, Engineering, and Mathematics, MBA