Business Analyst in Tax (Sorted Profile)

Job Description:

Key Responsibilities:

• Help clients transition smoothly from their current workpaper software to our Tax Sorted Workpaper Software.
• Guide clients through the implementation process to ensure minimal disruption to their operations.
•  Assess client needs and tailor the transition plan to meet their specific requirements.
•  Provide detailed training on how to use the software, both one-on-one and in group settings (in-person and remotely).
•  Be the main point of contact for clients during and after the transition.
•  Address client issues quickly and eƯiciently, ensuring a positive experience.
•  Work with the technical team to resolve complex issues and keep clients satisfied.
•  Identify opportunities to help clients make better use of the software and suggest additional features or services.
•  Monitor product performance and user engagement to inform improvements.
•  Stay up-to-date with Australian tax laws and ensure the software complies with all relevant regulations.
•  Build strong relationships with clients, partners and industry experts to encourage product adoption.
•  Communicate the product vision, strategy and benefits to both internal teams and clients.
•  Collaborate with stakeholders to define product requirements, specifications, and user stories, ensuring clarity and alignment across teams.
•  Work closely with engineering and design teams to prioritise features, manage the product backlog, and ensure timely delivery of high-quality software.
•  Monitor and analyse product performance, user engagement, and key metrics to inform data-driven decisions and continuous improvement.

Qualifications:

• Bachelor’s degree in Business, Accounting, Finance, or a related field; CA, Inter CA, CMA, Inter CMA, MBA, or a relevant advanced degree is preferred.
• Good knowledge of Australian tax laws and compliance requirements.
• Strong problem-solving and decision-making abilities.
• Good communication and interpersonal skills, with the ability to collaborate with teams.
• Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• A passion for technology and a focus on user needs.

Experience:

• At least 1 year of experience in Australian tax.
• Previous experience with client-facing roles is a plus.

Offered Benefits / Facilities :

• Lunch Provide
• Health and wellness benefits.
• Opportunities for professional development and career growth.
• A collaborative and inclusive work culture.