Female Epharmacy – Inside Sales Executive
5 Nos.
102241
Full Time
0.6 Year(s) To 2.0 Year(s)
1.20 LPA TO 2.40 LPA
Sales / BD
Any - Any Graduation
Job Description:
Job Description
Job Role:
1. Call Volume: A goal of making 150 to 200 outbound connected calls per day. This would ensure a high level of outreach and customer engagement.
2. Call Duration: A target of 300 minutes (5 hours) of total talk time per day to meet the desired sales and service goals.
3. Sales Focus: The role will involve hardcore selling, meaning the call center agents must be assertive and persuasive in promoting the services and products offered.
4. Product Offering: The primary focus is on selling medicines and related healthcare services via outbound calls, which requires in-depth product knowledge and effective communication skills to drive sales.
To meet these targets, agents will need to be well-trained in both the sales process and the healthcare offerings, ensuring that they can handle a high call volume while also providing valuable information to customers.
Preferences & Key Skills:
Responsibilities:
1. Customer Inquiries & Issue Resolution:
o Address customer inquiries regarding medications, prescriptions, and healthcare products.
o Resolve complaints promptly to ensure customer satisfaction.
2. Prescription Review:
o Verify the accuracy, authenticity, and compliance of prescriptions with relevant regulations.
3. Collaboration:
o Work with the dispensing team for the timely and accurate delivery of medications.
o Maintain detailed customer interaction records in the CRM system.
o Use CRM data to identify trends and suggest improvements in customer service.
4. Team Coordination:
o Work closely with sales, support, and pharmacy teams to ensure smooth service delivery.
5. Training & Knowledge Sharing:
o Assist in training customer support staff on pharmaceutical knowledge and best practices.
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Preferences & Key Skills:
1. Healthcare & Pharmaceutical Knowledge:
o Basic knowledge about medications, supplements, and healthcare products is preferred.
o Familiarity with legal and regulatory guidelines in the healthcare field is necessary.
2. Multitasking & Time Management:
o Ability to manage multiple tasks efficiently, ensuring prompt responses and prioritizing urgent requests.
3. Sales Skills:
o Suggest complementary products to customers and provide personalized recommendations to drive sales (upselling).
4. Technology Proficiency:
o Skilled in using chat and email software to communicate effectively with customers.
5. Handling Difficult Situations:
o Clear and professional communication is needed, especially when handling difficult customer situations.
Key Skills :
Company Profile
Our client is dedicated towards enhancing healthcare accessibility and convenience. Their platform connects users with a wide network of medical professionals, pharmacies, and blood banks, ensuring comprehensive support for diverse health needs. They also offer an online medicine purchasing service with attractive discounts, making healthcare more affordable. Their commitment is to provide reliable, efficient, and user-friendly services that empower individuals to take control of their health and well-being.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.