Sales & Customer Support Executive (Female Candidates Only)

Job Description:

Job Summary:

We are seeking a dedicated female candidate with 2 to 3 years of experience to join our Sales
& Customer Support team. The ideal candidate will manage customer relationship, drive
sales and ensure timely collections. This role involves identifying new business opportunities,
closing deals and following up on outstanding payments to maintain healthy cash flow. This
role requires strong communication & customer negotiation skills, the ability to manage
client inquiries, and a good understanding of import and export procedures.

Key Responsibilities:

 Sales & Business Development:

o Identify potential import customers and commodities and send CFS quotes to
CHA/Importers/Shipping Lines.
o Meet customers regularly to understand their needs, provide updates, and
strengthen relationships.
o Follow up with CHA/Importers for business opportunities and gather volume
projections.
o Report daily sales visit updates and provide weekly/monthly projections to the
team.
o Analyse feedback from customers regarding business wins, losses, and reasons
for these changes.

 Payment Collection & Reporting:

o Collect payments from customers as per company policies and ensure timely
deposits.
o Maintain accurate records of payments and update the system regularly.
o Provide regular updates on collections and outstanding payments to the
Marketing team.

 Customer Support & Relationship Management:

o Address customer inquiries related to payment collection and resolve any
issues promptly.
o Build and maintain positive relationships with existing and potential
customers for smooth business operations.
o Provide consistent follow-up to customers on payment and service-related
matters.

 Coordination with Internal Teams:

o Work closely with the Finance and Accounts team to ensure smooth
transaction processing.
o Act as a liaison between shipping lines/CHA/Importers and the ACFS
Operations team.

 Import & Export Documentation:

o Assist in handling basic documentation related to import and export processes,
ensuring compliance with regulatory requirements.

Benefits:

• Competitive salary based on experience.
• Career growth opportunities.
• Supportive and professional work environment.