Customer Service / Sales

Job Description:

Key Responsibilities:
 Payment Collection & Reporting:
o Collect payments from customers as per company policies and ensure timely
deposits.
o Maintain accurate records of payments and update the system regularly.
o Provide regular updates on collections and outstanding payments to the
Marketing team.

 Customer Support & Relationship Management:
o Address customer inquiries related to payment collection and resolve any
issues promptly.
o Build and maintain positive relationships with existing and potential
customers for smooth business operations.
o Provide consistent follow-up to customers on payment and service-related
matters.

 Sales & Business Development:
o Identify potential import customers and commodities and send CFS quotes to
CHA/Importers/Shipping Lines.
o Meet customers regularly to understand their needs, provide updates, and
strengthen relationships.
o Follow up with CHA/Importers for business opportunities and gather volume
projections.
o Report daily sales visit updates and provide weekly/monthly projections to the
team.
o Analyze feedback from customers regarding business wins, losses, and
reasons for these changes.
 Coordination with Internal Teams:
o Work closely with the Finance and Accounts team to ensure smooth
transaction processing.
o Act as a liaison between shipping lines/CHA/Importers and the ACFS
Operations team.

 Import & Export Documentation:
o Assist in handling basic documentation related to import and export processes,
ensuring compliance with regulatory requirements.