Workshop Incharge:

Job Description:

Key responsibilities of a Workshop Incharge:

• Work Order Management:
• Receive and analyze vehicle repair requests, assigning tasks to appropriate technicians based on expertise and workload.
• Monitor repair progress, identify potential delays, and communicate updates to customers.
• Ensure accurate documentation of repair details, parts used, and labor hours on work orders.

• Team Supervision:
• Lead and motivate a team of mechanics, including apprentices, ensuring they adhere to company repair procedures and quality standards.
• Conduct performance evaluations, provide feedback, and identify training needs for technicians
• Address any technical issues or disputes arising within the workshop.

• Inventory Management:
• Maintain optimal stock levels of spare parts and consumables, coordinating with the parts department to ensure timely availability
• Monitor parts usage, identify potential cost-saving opportunities, and manage inventory control systems.

• Quality Control:
• Conduct quality checks on completed repairs to ensure adherence to manufacturer specifications and customer expectations.
• Investigate customer complaints regarding repairs and implement corrective actions where necessary.

• Workshop Operations:
• Ensure the workshop is maintained in a clean and organized manner, with proper tool management and equipment upkeep.
• Monitor and enforce safety regulations within the workshop, conducting safety training sessions for staff.
• Plan and schedule maintenance activities for workshop equipment.

• Customer Service:
• Interact with customers, addressing concerns and providing updates on repair status
• Build positive customer relationships to promote repeat business and referrals