Manager - QA/QC (HSE)

Job Description:

 Position:         Manager - QA/QC (HSE)

Location:        Silvassa

Experience:     8 - 10 Years

Industry :       Plastic

Responsibilities:

• Customer Complaint Handling:
• Manage customer complaints effectively, ensuring timely and satisfactory resolutions.
• Investigate the root cause of complaints and communicate findings with the production and quality control teams.
• Collaborate with the customer service team to respond to and resolve customer concerns promptly.
• Prepare reports related to customer complaints, including corrective actions taken.
• Quality Assurance:
• Ensure all products meet the quality standards set by the company and regulatory authorities.
• Oversee the implementation of quality control procedures throughout the manufacturing process.
• Conduct regular inspections and tests to monitor product quality.
• Collaborate with production teams to drive continuous improvement in product quality and manufacturing processes.
• Coordinate with suppliers to ensure quality compliance for raw materials used in production.
• Documentation and Compliance (ISO 22000, ISO 14001, ISO 45001):
• Maintain and manage all documentation related to ISO 22000 (Food Safety Management System), ISO 14001 (Environmental Management), and ISO 45001 (Occupational Health and Safety Management).
• Ensure that the company adheres to ISO standards through proper documentation and regular audits.
• Assist in the preparation and review of documentation for ISO certification, audits, and renewals.
• Provide training and guidance to employees to ensure ISO compliance across departments.
• Internal NC (Non-Conformance) Monitoring:
• Monitor internal non-conformances (NCs) related to quality, safety, and environmental compliance.
• Coordinate with relevant departments to ensure NCs are addressed and corrected promptly.
• Ensure that corrective actions are taken, documented, and tracked.
• Perform root cause analysis for recurring non-conformances and suggest preventive measures.
• Track and report NC trends to senior management.

Required Skills

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software. 

Required Qualification: - Any Engineering/B.Sc

Salary :- Upto 10.00 LPA