Customer support/ Sales support

Job Description:

Job Title: Customer support/ Sales support

 Job Location: Dubai

Year of Experience: Minimum 1 year

Salary: 6k AED

Roles and Responsibilities:

• Sales Order Management: Creating and preparing sales orders following SOPs, ensuring accuracy and completeness before submission.
• Cross-Department Coordination: Collaborating with Sales, Logistics, Procurement, and Finance to ensure tasks are completed on time and resolving inter-departmental issues.
• ERP and CRM Systems Maintenance: Regularly updating systems for data accuracy, maintaining detailed records, and generating reports to support decision-making.
• Customer Insights and Reporting: Providing detailed reports on customer needs, feedback, market competition, and opportunities for new products.
• Process and System Improvement: Identifying areas for enhancement, proposing solutions, and participating in implementing changes to boost efficiency and satisfaction.
• Customer Satisfaction: Addressing customer queries promptly and building strong relationships through excellent service.

Required Qualifications, Skills, or Experience:

• Customer Support Experience: 1+ years in customer support, sales coordination, or similar roles, with a focus on exceptional customer service.
• ERP Expertise: Knowledge of Microsoft Dynamics Business Central (preferred) and hands-on experience with ERP and CRM systems.
• Technical Skills: Advanced Excel skills (data analysis, pivot tables, reporting), and proficiency in Word and PowerPoint for documentation and presentations.
• Analytical Abilities: Strong data handling, analysis, and reporting skills, with an analytical mindset to identify issues and propose solutions.
• Communication and Collaboration: Excellent verbal and written communication, strong relationship-building skills, and a willingness to collaborate across teams.
• Organizational Skills: High accuracy in documentation and data entry, ability to prioritize tasks, meet deadlines, and thrive in a fast-paced, dynamic environment.
• Initiative and Motivation: Self-motivated, proactive in addressing challenges, and committed to supporting team goals.