Assistant Manager WFM

Job Description:

Key Roles & Responsibilities:

• Real-Time Monitoring: Oversee and manage real-time workforce performance and adherence. Track key metrics to ensure operational efficiency and address issues promptly.
• Operational Reporting: Develop, manage, and deliver comprehensive operational reports that provide insights into workforce performance and trends. Ensure reports are accurate and delivered on time.
• Scheduling: Create and maintain workforce schedules to ensure optimal staffing levels. Adjust schedules based on real-time needs and forecasts.
• MIS Management: Design, implement, and manage Management Information Systems (MIS) for effective tracking and analysis of workforce data.
• Data Analysis: Analyze workforce data to identify patterns, trends, and areas for improvement. Provide actionable insights to management.
• Process Improvement: Continuously seek opportunities to improve processes related to scheduling, reporting, and real-time monitoring.
• Stakeholder Communication: Communicate effectively with various stakeholders to provide updates and resolve issues related to workforce management.
• Compliance: Ensure all workforce management activities comply with company policies and regulatory requirements

Key Requirements – 

Education : B.com, M.com, MBA

Experience :

•  3-5 years of experience of working in Sales & Marketing. Prefer candidates who have interacted with business partners/banks.
•  Certified Workforce Planning Professional (CWPP), Microsoft Certified Data Analyst Associate) are preferred

Skills -

• Outstanding Excel knowledge, including advanced functions and data manipulation. Hands-on experience with Power BI for data visualization and reporting.

Behavioral Competency:

• Strategic Mindset
• Entrepreneurship
• Execution Excellence
• Building High Performing Team