Job Requirements

Education

·     Engineering/bachelor’s degree in Polymer / Plastic / Petrochemical Technology or related discipline

·     An MBA or advance degree is prerequisite

Skills & Knowledge

·     Knowledge of the Company product line, product applications

·     Knowledge of Customer Complaint Handling

·     Knowledge of Competitors, their products and their strategies

·     Knowledge of Market, Territory

·     Knowledge of Budgeting

·     Good technical knowledge to understand technical issues and product range with respect to customer requirement and ability to provide them with an apt solution

·     Knowledge of CRM , MS Office

·     Identification of Customer Needs and Challenges

Experience

·     Appropriate and related field experience in Sales Management, Marketing of  Masterbatches, Fillers and Additives of at least 10 years in domestic market

Competencies

·     Good Presentation Skills

·     Good Communication Skills

·     Interpersonal Skills

·     Change Management

·     Customer orientation

·     Communication, negotiation

·     Relationship Building & Networking

·     Flexibility/Adaptability

·     Drive for Results

Language requirements

·     Excellent communication skills, specifically in spoken and written English is must

·     Knowledge of Local Language(s) preferable

Professional memberships

Roles and Responsibility

Tasks

Indicators

Sales Management

·     Visiting Customers on periodic basis

·     Sending sales report

·     Follow up on sales target

·     Tracking and achieving sales targets

·     Number of Customer Visits

·     Number of sales report sent timely

·     Sales Target achieved

Dealer Management

·     Managing an extensive dealer network for optimum utilization of resources to achieve complete penetration in the assigned geographies.

·     Number of new dealers

·     Dealer satisfaction score

Customer Relationship & Retention

·     Maintaining customer relations especially with high value customers.

·     Customer rapport building

·     Adding new customers

·     Building key customer relationships,

·     Present new products and services and enhance existing relationships.

·     Work with technical staff and other internal colleagues to meet customer needs by proposing new range of products or offering customized solutions.

·     Arrange and participate in internal and external client debriefs.

·     Number of satisfied customers

·     Number of New customers added

·     No. of customers lost

Technical Support coordination

·     Ensuring effective coordination between the in-house technical team and the customers for complaint resolution and new product testing

·     Number of satisfied customers

·     Number of customer complaints resolved

within timeline

New Business Development

·     Prospect for potential new clients and turn this into increased business.

·     Meet potential clients by growing, maintaining, and leveraging your network.

·     Identify potential clients, and the decision makers within the client organization.

·     Research and build relationships with new clients.

·     Set up meetings between client decision makers & company’s leaders/Principals.

·     Work with technical team to develop proposals/products that speaks to the client’s needs, concerns, and objectives.

·     Handle complaints/objections by clarifying, emphasizing agreements and working through differences to a positive conclusion. Use a variety of styles to persuade or negotiate appropriately.

·     No. of new prospects converted into customers