Quality Control Analyst

Job Description:

The Quality Control Analyst is responsible for the review and analysis of submitted appraisal reports for a portion of
our U.S. operations. The Quality Control Analyst will leverage learned techniques to evaluate the consistency,
accuracy and completeness of reports either independent of any platform or with the support of Class Valuation’s
Class Intelligence platform. The Quality Control Analyst will also return defective reports to appraisers for correction,
review resubmitted reports or manage revision requests submitted by Class Valuation’s clients.

Core responsibilities:
 Review appraisal reports for completeness, accuracy and any errors manually or through the Class
Intelligence platform.
 Submit correction requests to appraisers based on review findings and notify clients accordingly.
 Review resubmitted reports to ensure requested items are adequately addressed.
 Review and process client underwriter requests as submitted via email, through Class Valuation’s operations
platform or any other identified communication mediums.
 Promote a social environment whereby questions are asked when uncertainties surface.
 Maintain performance that is in line with designated KPI targets (relates to both quality & speed).
 Perform additional duties as required by the Senior Manager - CVAL or other leadership.

Requirements:
General Requirements:
 Fluency in English and excellent written and verbal communication skills. (Required)
 Proficient in Microsoft Office Suite or related software. (Required)
 Excellent organizational skills and attention to detail. (Required)
 Understanding of SaaS operating models and order management practices. (Required)
 Related experience relevant to Residential Mortgage lending operations. (Preferred)
 Understanding of Appraisal QC or Underwriting processes. (Preferred)
 Meticulous attention to detail for identifying errors and omissions. (Required)
 Ability to work either day or night shift in office. (Required)
Education:
 Minimum Requirement: Bachelors Degree in Business, Engineering or any related field.
 Preferred: Masters Degree or MBA

Desired Profile / Criteria / Skills :

Who you are:
 Passionate individual who truly wishes to make a positive impact within a rapidly growing organization.
 A deep need to understand the why and not just the how.
 Inquisitive by nature, always asking questions to learn about the industry, process and product.

 Able to work independently and with little supervision.
 Always willing to roll up your sleeves and do the jobs that no one else wants to do.
 Analytical mindset with a thirst for solving unique and challenging problems.