Customer Support Executive

Job Description:

Job Title: Customer Support Executive (Night Shift)
Company: Speed Global Solutions
Shift: Night Shift (5 working days (8PM TO 5AM), Saturday and Sunday Fixed Off)
Typing Speed- 30WPM
Location: H169, Sec.63 Noida (201301)
Salary: 28K to 38K in hand
Key Responsibilities:
• Customer Assistance: Assist passengers with flight bookings, cancellations, changes, and inquiries related to travel arrangements via phone support.
• Problem Resolution: Address and resolve customer complaints, issues, and service disruptions in a timely, courteous, and professional manner, ensuring customer satisfaction.
• Flight Information: Provide accurate and up-to-date information regarding flight schedules, delays, cancellations, and gate changes.
• Travel Policies: Explain Delta’s policies on baggage, ticketing, refunds, seat reservations, and travel documentation to customers clearly.
• Support in Crisis Situations: Provide assistance during emergencies, weather disruptions, and other operational challenges, offering the best possible solutions for passengers.
• Collaborate with Teams: Work closely with other departments like Reservations, Baggage, and Operations to resolve complex customer issues effectively.
• Documentation: Accurately record customer interactions and issues in the system, maintaining comprehensive case files and following up as needed.
• Customer Feedback: Gather customer feedback to improve service quality and provide insights to the management team on recurring issues or areas for improvement.
• Continuous Learning: Stay updated with Delta’s latest services, policies, and promotions to offer passengers the most relevant and accurate informat

Requirements:
• Experience: 0-2 years of customer service experience, preferably in the travel or airline industry.
• Communication Skills: Excellent written and verbal communication skills, with a clear and friendly tone when interacting with passengers.
• Problem-Solving Abilities: Strong analytical and problem-solving skills, able to handle complex issues effectively and professionally.
• Customer-Focused: Strong passion for delivering exceptional customer service and enhancing the passenger experience.
• Technology Proficiency: Comfortable using CRM software, online booking tools, and other airline-specific systems.
• Adaptability: Ability to handle high-pressure situations and adapt to changing work conditions, especially in a fast-paced airline environment.
• Multitasking: Ability to manage multiple customer interactions simultaneously and stay organized under pressure.
• Flexibility: Willingness to work flexible hours, including evenings, weekends, and holidays.

Preferred Qualifications:
• Experience in the airline or travel industry.
• Bilingual skills are a plus.
• Familiarity with Delta Airlines' services, products, and systems.
• Graduation is Mandatory

Benefits:
• Competitive salary
• Cab Facility for both (Male and Female)
• One-time meal