ERP Support Specialist

Job Description:

Position Overview: We are seeking an experienced ERP Systems Support Analyst to join our team. As an ERP Support Specialist, you will play a pivotal role in providing technical support and ensuring the seamless operation of Enterprise Applications, including Sage 300, MIsys, QuickPak (Warehouse Management Systems), and Merchant Cloud (EDI system). Your expertise in report creation using Crystal Reports Designer will also be crucial in generating insightful reports from ERP data, empowering our clients to make informed business decisions and optimize their operations.

Key Responsibilities:

• Provide expert-level technical support and troubleshooting for Enterprise Applications, particularly Sage 300, MISys, QuickPak, and Merchant Cloud.
• Create and customize reports using Crystal Reports Designer and Sage Intelligence Reporting tools to extract and present data effectively for analysis and decision-making.
• Resolve complex technical issues related to system integration, data exchange, and functionality across multiple platforms.
• Collaborate closely with internal teams, external vendors, and clients to ensure effective communication and resolution of technical challenges.
• Assist clients in system setup, configuration, and customization to meet specific operational requirements.
• Develop comprehensive documentation, including procedures and user guides, to support clients and internal stakeholders.
• Conduct training sessions and workshops for clients and internal staff on ERP system functionalities, report generation, and best practices.
• Stay informed about updates, features, and enhancements in ERP systems to provide proactive support and recommendations.
• Participate in system upgrades, testing, and implementation activities to ensure smooth transitions and minimal disruption to business operations.

Qualifications & Skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• Proven experience in technical support or system administration roles, with a strong proficiency in ERP systems such as Sage 300 and related applications (MIsys, QuickPak, Merchant Cloud).
• Advanced skills in report creation using SAP's Crystal Reports, with the ability to design and generate complex reports to meet business needs.
• Deep understanding of warehouse management systems and electronic data interchange (EDI) principles.

• Strong analytical and problem-solving skills, with the ability to diagnose complex issues and implement effective solutions.
• Ability to manage multiple priorities and thrive in a fast-paced, dynamic environment.
• Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to diverse audiences.
• Certification or formal training in ERP systems, particularly Sage 300 core modules.
• Proficiency in SQL databases and experience in querying and data analysis.
• Prior experience in a customer-facing role providing technical support or training on ERP systems.
• Knowledge of ERP system integrations with third-party applications and platforms.

Benefits:

• Competitive salary and comprehensive benefits package.
• Opportunities for professional growth and career advancement.
• Collaborative and inclusive work environment that values teamwork and innovation.
• Exposure to cutting-edge technology and industry leaders in the [mention industry] sector.
• Dental care • Disability insurance • Employee assistance program • Extended health care
• Life insurance • On-site parking • Paid time off • RRSP match • Vision care • Wellness program

Application Process: To apply for the ERP Support Specialist position, please submit your resume and a cover letter outlining your relevant experience and qualifications, specifically highlighting your expertise in ERP systems and related software. We look forward to reviewing your application and discussing how your skills can contribute to our team's success at Gentell.