Service Engineer – Field Support & Automation

Job Description:

Key Responsibilities:

Field Support & Service:
 Provide on-site technical support and troubleshooting for automation systems (e.g.,
PLCs, sensors, actuators, control systems).
 Perform installations, commissioning, and maintenance of automation equipment at
client sites.
 Diagnose and resolve technical issues, ensuring minimal downtime for clients’
operations.
 Conduct scheduled preventative maintenance and system upgrades for automation
systems.

Customer Interaction & Support:
 Liaise directly with clients to understand their technical needs and provide tailored
support solutions.
 Provide training to clients on the operation and maintenance of automation systems,
ensuring they can maximize the system’s capabilities.
 Deliver exceptional customer service by addressing inquiries and solving issues
promptly.

System Testing & Optimization:
 Test and calibrate systems to ensure optimal performance after installation or
maintenance.
 Identify opportunities to improve system functionality and propose upgrades or
modifications to meet client needs.
Documentation & Reporting:
 Prepare service reports, including details of maintenance, troubleshooting, and
repairs performed.
 Maintain accurate records of field service activities, including client interactions and
system status.
 Submit detailed technical reports to management on customer feedback, equipment
performance, and potential improvements.

Collaboration with Internal Teams:

 Work closely with engineering and project teams to resolve complex technical issues.
 Provide feedback to product development teams on common system issues or client
requests to support continuous product improvement.

Qualifications & Requirements:
 Min Diploma in Electrical Engineering, Mechatronics, Automation, or a related
field. Engineering/Semiconductor or its equivalent.
 2+ years of experience in field support or service engineering in the automation
industry.
 Strong hands-on experience with automation systems such as PLCs, SCADA
systems, HMI, sensors, and control systems.
 Proficiency in troubleshooting and diagnosing electrical and automation-related
issues.
 Ability to work independently in the field, managing service calls, scheduling, and
prioritizing tasks.
 Excellent communication skills to effectively interact with clients and internal teams.
 Fluent in English, with the ability to communicate effectively in the languages.
 PC relevant knowledge
 Service job experience or customer facing experience preferred.
 Willingness to travel to client sites as needed.
 Responsible for 24/7 on-call duty
 Work Day: 5 days Working Hours: 9am to 6pm