Customer Service Executive
1 Nos.
103954
Full Time
2.0 Year(s) To 4.0 Year(s)
4.00 LPA TO 5.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Construction/EPC/MEP/Engineering
B.Tech/B.E. - Mechanical; PG Diploma - Mechanical
Job Description:
Position: Customer Service Executive
Location: Vadodara
Experience: 2 - 4 Years
Industries: Engineering
Responsbilites :
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution.
- Gather and analyse client data to identify possible products or services to recommend to management.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Required Skills:
- Strong proficiency in Microsoft Excel, Word, and Access
- Ability to work well in a fast-paced environment
- Excellent team work
Required Qualification: - Diploma/B.E/B.Tech- Mechanical
Salary :- Upto 5.00 LPA
If you are interested for this opening please send updated resume on same mail with following details.
Total No. of Years Experience :-
Current CTC :-
Expected CTC :-
Notice Period :-
Key Skills :
Company Profile
Company is into manufacture and export plastic film converting machinery
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- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.