Executive – Customer Service (USA)

Job Description:

 Position:        Executive – Customer Service (USA)

Location:         Ahmedabad

Experience:     5 - 7 Years

Industries:      Pharma

Responsibilities:   

• Support the US sales division, with ensuring that all their orders and produced, dispatched and received by customers On Time In Full.
• Overseeing deliveries from PO receipt from US customer, to dispatch until final delivery.
• Co-ordinating between shipping line, US customs broker and US customers to ensure containers are delivered on time.
• Being the first port of call for any stakeholders, in the India factory & US office to help resolve queries.
• Working with the internal supply chain to help in getting goods delivered on time & in full.
• Monitor monthly budgets for logistics, against SOP & price terms.
• Carry out invoicing activities for orders, to give to customers.
• Manage logistics of local delivery agents in the US, to ensure smaller truck loads can be delivered.
• Speak directly to US based customers, in retail & wholesale on a very regular basis.
• Tell US customers about new product developments being launch by the company.
• Produce GIT reports, to ensure all stakeholders are aware on a weekly basis where their container is.
• Monitor monthly sales budget and support in target achievement.
• Drive improvements in business processes, work towards improving ERP system and reduction of manual work.
• Develop internal process to resolve and reduce customer complaints. Establish good rapport with your customers.
• Ensure documents related to exports, regulatory requirements are processed with accuracy.
• Handling payments & payment reconciliations.
• Following up with US customers to ensure payment is on time.

 Required Skills:

• Strong and impressive English(verbal & written) communication.
• Ideally worked in a role where they interact with US based people.
• Worked in a night shift role in the past.
• Knowledge of Container Loading & Optimization
• Proactive and aggressive
• Customer centric
• Ideally handled road logistics in previous roles.
• Result oriented

Required Qualification: - Any Graduate

Salary: - Upto 7.00 LPA

If you are interested in this opening, please send updated resume on same mail with following details. 

Total No. of Years Experience: -

Current CTC: -

Expected CTC: -

Notice Period: -