Assistant Store Manager _ Rourkela
Job Description:
Job Title: Assistant Store Manager
Reports To: Branch Manager & Zonal Manager
Position Overview:
Client is seeking a dedicated and proactive Assistant Store Manager to support the daily operations of our retail store. The ideal candidate will assist in managing store activities, leading the team, driving sales, and ensuring that customers receive exceptional service. This is a key position for someone who is passionate about retail management and eager to contribute to the success of a premium jewellery brand.
Key Responsibilities:
Store Operations Assistance:
o Assist in overseeing day-to-day operations to ensure smooth functioning of the store.
o Support the Store Manager in maintaining store standards for cleanliness, product presentation, and safety.
o Help implement store policies and procedures to meet operational goals.
2. Sales and Customer Service:
o Assist in driving sales and achieving daily, weekly, and monthly sales targets.
o Provide outstanding customer service by addressing inquiries, offering product knowledge, and resolving concerns.
o Actively promote products and services, ensuring the highest levels of customer satisfaction.
3. Team Leadership Support:
o Support in managing, training, and mentoring sales associates, helping them develop product knowledge and sales skills.
o Step in as the team leader when the Store Manager is unavailable, providing guidance to ensure the team remains focused and motivated.
o Conduct regular briefings and communicate store goals, promotions, and product updates to the team.
4. Inventory and Stock Management:
o Assist in inventory management, including stock counting, reordering, and ensuring the availability of high-demand products.
o Help monitor stock levels and ensure products are displayed attractively and efficiently.
o Participate in stock audits and manage discrepancies as required.
5. Visual Merchandising:
o Collaborate with the Store Manager to ensure the store layout and displays are visually appealing and align with company standards.
o Help implement visual merchandising strategies for promotional and seasonal products to attract customers.
6. Cash Handling and Reporting:
o Assist in cash management processes, including balancing registers, processing transactions, and handling cash deposits.
o Help prepare and review sales reports, providing insights to the Store Manager about sales trends, customer feedback, and inventory needs.
7. Customer Relationship Management:
o Build strong relationships with customers, ensuring repeat business and fostering brand loyalty.
o Address customer complaints or concerns professionally and effectively to maintain a high level of satisfaction.
8. Marketing and Promotions Support:
o Assist in executing local marketing and promotional campaigns to boost store traffic and sales.
o Ensure that the store’s promotional activities align with the overall brand image and messaging
Qualifications:
Minimum 3-5 years of experience in the jewellery or luxury goods sector.
A diploma or bachelor’s degree in Retail Management, Business Administration, or related fields is preferred.
Strong customer service skills with a passion for delivering high-quality experiences.
Ability to work in a fast-paced environment and adapt to changing customer demands.
Excellent communication, interpersonal, and leadership skills.
Basic understanding of inventory control, sales reports, and cash handling.
Strong attention to detail and organizational skills.
Skills:
Leadership and team management.
Sales and customer service excellence.
Knowledge of retail operations and visual merchandising.
Inventory management and stock replenishment.
Strong communication skills, both verbal and written.
Ability to handle multiple tasks and prioritize effectively.
Key Skills :
Company Profile
With a reputation for excellence in the jewelry industry, this renowned establishment has been a trusted name for exquisite, high-quality jewelry. Specializing in a range of luxurious pieces, from traditional to contemporary designs, they have been serving customers with exceptional craftsmanship and unparalleled attention to detail for years. The brand prides itself on its deep-rooted heritage and commitment to offering timeless pieces that cater to a variety of tastes and occasions. Whether you're looking for stunning wedding jewelry, elegant necklaces, or intricately designed rings, their diverse collection is curated to meet the unique needs of each client.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.