Floor Supervisior

Job Description:

The Floor Supervisor in a supermarket is responsible for overseeing daily operaƟ ons on the
sales floor to ensure smooth and efficient store funcƟ oning. This role involves supervising staff,
maintaining high customer service standards, managing inventory, and ensuring the store is
clean, well-organized, and properly merchandised.
Key ResponsibiliƟ es:
1. Staff Supervision:
o Supervise and direct store employees, stock clerks, and shelf stockers.
o Provide training and guidance to new and exisƟ ng employees.
o Monitor employee performance and provide feedback.
o Ensure staff adhere to store policies and procedures.
o Handle scheduling and ensure appropriate staff coverage during peak hours.
2. Customer Service:
o Ensure excellent customer service is provided at all Ɵmes.
o Address customer inquiries, complaints, and concerns promptly and
professionally.
o Assist customers with finding products and provide recommendaƟ ons when
necessary.
o Ensure the store environment is welcoming and organized to enhance the
shopping experience.