Cluster Head- Prime Home Loans/ Hyderabad

Job Description:

1. Business Growth & Sales Strategy:

• Drive the home loan business in the assigned cluster, ensuring achievement of targets.

• Develop and implement sales strategies to acquire new customers and increase penetration in the market.

• Build and maintain relationships with key stakeholders, including builders, real estate agents, and DSA channels.

• Monitor and improve productivity of the sales team.

2. Team Management & Leadership:

• Recruit, train, and mentor Sales Managers, Relationship Managers, and other team members.

• Set performance goals, monitor achievements, and provide guidance to improve productivity.

• Conduct regular meetings and performance reviews to ensure alignment with business objectives.

3. Credit & Risk Management:

• Ensure quality sourcing of home loans with a focus on credit discipline and minimal delinquencies.

• Collaborate with credit and operations teams to ensure smooth processing of loan applications.

• Maintain portfolio health by keeping NPAs under control and ensuring timely collections.

4. Market & Competitive Analysis:

• Conduct market research and competitor analysis to identify opportunities and trends.

• Develop initiatives to strengthen the bank’s market presence and differentiate offerings.

5. Customer Service & Relationship Management:

• Ensure superior customer service by addressing grievances and providing solutions.

• Enhance customer experience through digital and physical touchpoints.

• Work on increasing customer retention and cross-sell opportunities.