Documentation Specialist

Job Description:

• Manage customer orders and handle all customer service communications / procedures
  - Issue Sales and Purchase Orders ensuring all information, including special instructions are detailed on our system
  - Coordinate the inspection process when applicable
  - Continuous follow-up internally regarding open order status
• Take over paperwork from Logistics team once shipments are booked and prepare export docs accordingly
  - Letter of Credit experience essential although training will be provided
  - Handle documentation process from start to finish and send docs to customers.
  - Dealing with multiple Shipping Lines and Banks when necessary
  - Liaising with customers keeping them updated of shipments/docs status. 

Skills and Qualifications

• Basic knowledge of Sales documentation
• Proven administrative experience
• Superb written and verbal communication skills
• Strong time-management skills and multitasking ability
• Proficient in Microsoft Office, with aptitude to learn new software and systems
• Problem Solver, methodical and analytical