Assistant Manager - Customer Service Gurgaon
4 Nos.
105412
Full Time
2.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Insurance
Job Description:
Resolution of Queries:
- Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement’s
- Ensure adherence to documented processes, procedures and controls
- Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
- Ensure follow up with customers / Agents to ensure complete satisfaction
Key Skills :
Company Profile
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