Senior Associate - Customer Care Gurgaon
4 Nos.
105412
Full Time
2.0 Year(s) To 5.0 Year(s)
4.00 LPA TO 4.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Insurance
Job Description:
Key Responsibilities:
Ü Resolution of Queries:
Ø Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreement’s
Ø Ensure adherence to documented processes, procedures and controls
Ø Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
Ø Ensure follow up with customers / Agents to ensure complete satisfaction
Ø Publish MIS and Dashboards
Ü Data Analysis:
Ø Help in Root cause analysis of Queries / Complaints received
Ø Strictly follow the Escalation Matrix
Key Skills :
Company Profile
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