Relationship Manager-NRI

Job Description:

Job Title:  Relationship Manager-NRI
Department:  Retail Banking
Job Purpose:
The role entails deepening the relationship by providing solutions to meet the requirements of the
NRI customers and ensuring value-added customer service. The role will closely collaborate with
the product and operations teams to drive effective customer acquisition, servicing and
deepening. The role bearer is responsible for acquiring NTB non-resident clients and servicing
the existing relationships contributing to the larger branch banking channel
objectives.                   
Roles & Responsibilities:
 Inform customers of new products or product enhancements to further expand the
banking relationship.
 Coordinate with other functional teams to provide seamless access to other products.
 Ensure the enhancement of customer value by understanding and providing customized
solutions.
 Maintain updated and accurate relationship records for assigned customer accounts.
 Penetration of group or family accounts of the existing mapped base
 Track customer complaints, queries and turnaround times for customer satisfaction.
 Plan and conduct special sales initiatives and events for prospective and existing
corporations.
 Assist the Senior Relationship Manager - NRI in providing a best-in-class customer
experience to become their banking partner of choice.
 Evaluate the growth strategy based on competitor analysis and feedback from different
channels and customers.
 Recommend process changes in order to improve service efficiency and quality across
the branch network.
Education Qualification:         
Graduation: Any Graduation.
Post-graduation: Any Post-graduation
Experience:  5 to 10 years of relevant branch banking experience.