Customer Service Manager
Job Description:
Role: Customer Service Manager
Education: Graduate/Post-Graduate
Experience: Min 4-5 years
Job Responsibilities:
Set up and lead the customer service function for the company. This involves transitioning the customer service setup
from a group company to company.
Study current product and customer service requirements and design the specifications of a system to handle
CCQRP (Customer Complaint and Query Resolution Process)
Utilize artificial intelligence to enable the automation of customer service to the extent possible. Must be familiar with
AI-powered Chatbots
Responsibilities will include query and complaint resolution within a specified turnaround time and
cross-selling/upselling to customers
Company Profile
The client is a leading player in the Indian financial services industry known for its strong distribution capabilities. Started in the year 1994 has now diversified into various businesses and today has presence in businesses ranging from financial products distributor network, asset management, real estate, insurance broking, training & development and technology. Our rich experience in financial services, combined with executional capabilities and strong process & system orientation, has enabled us to shape a rising growth trajectory in our businesses.
Product ranges are MF, Insurance, Realty, Information Technology, Wellness, Interiors, Loan etc. The client is based out of Surat in Gujarat, India and has presence in 165+ locations in India, Mauritius & Dubai and has over 1,800+ employees and over 32,500+ Active Advisors (Partners) associated. The total Asset Under Advice of 1,64,000+ Cr. of more than 28 Lacs investors.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.