Director Ops

Job Description:

• Sales Team Leadership

• Oversee and guide the sales team across multiple cities to achieve sales targets and customer satisfaction goals.

• Establish clear sales KPIs and monitor performance, providing regular feedback and coaching.

• Store Infrastructure & Maintenance

• Manage the store infrastructure team to ensure timely maintenance and adherence to safety and quality standards.

• Drive initiatives to improve store layouts and ensure optimal functionality of all facilities.

• Visual Merchandising • Develop and implement visual merchandising strategies to enhance customer experience and drive sales.

• Collaborate with the marketing team to ensure consistent branding and effective in-storepromotions.

• Training & Development

• Oversee the training team to ensure employees are well-trained in customer service, product knowledge, and store operations.

• Develop programs to upskill staff and maintain a motivated and high-performing team.

• Retail Operations Management

• Ensure all stores operate efficiently and profitably, adhering to company standards and policies.

• Regularly analyze store performance metrics to identify areas of improvement and implement corrective actions.

• Lead operational excellence initiatives to improve productivity, reduce costs, and enhance customer satisfaction.

• Stakeholder Collaboration

• Work closely with cross-functional teams, including marketing, finance, and supply chain, to align operational goals with overall business objectives.

• Act as a key liaison between store teams and senior leadership to drive strategic initiatives.

What we are looking for

• Bachelor’s degree in Business Administration, Retail Management, or a related field. An MBA is preferred.

• 8-10 years of experience in retail operations, with at least 3 years in a leadership role.

• Proven track record in managing large-scale operations and multi-city teams.

• Ability to manage multiple projects and stakeholders in a fast-paced environment.

• Leadership skills with a knack for driving collaboration across teams.