Assistant Manager: Technical Services (NPD)

Job Description:

Job Description:

• Provide technical solutions and maintain product documentation.
• Provide technical support to Purchase and Marketing teams. Support marketing team to understand the requirement and in offering our products to customers regularly.
• Collaborate with suppliers to develop new products that meet market demands and Lead product research and improvement initiatives.
• Drive the development process, from concept to implementation, ensuring quality and technical specifications are met.
• Participate in R&D (SHODH) initiatives for product and process innovation.
• Contribute to the improvement of existing products and the development of new solutions.
• Address customer complaints and prepare RCA and reports.
• Engagement in new testing and certification requirements.
• Collaborate on technical product positioning and market research.
• Provide technical support to marketing and sales teams during customer interactions and presentations.
• Address sample requirements by coordinating and providing necessary samples as per marketing needs.
• Contribute to social media activities by providing technical inputs for blogs, infographics, FAQs, posters, and product promotions.
• Collaborate with the Social Media team to ensure accurate and engaging content for various platforms.
• Assist in showcasing technical expertise through informative and visually appealing promotional materials.
• Confident in delivering technical presentations to customers and addressing their queries.
• Act as the technical liaison between customers and the internal R&D or production teams.
• Develop training programs for sales teams to enhance their understanding of FR garments and standards.

Desired Candidate Profile:

• Educational Background - Degree/Diploma in Textile Engineering, Polymer Science, or a related field
• 6-7 years of experience; Preferred: 2-3 years of work experience in the field of technical textiles, preferably in Protective textiles/apparel
• Ability to translate complex technical concepts into marketable insights for sales and marketing teams
• Proficiency in tools like MS Office - Excel, PowerPoint, Word
• Willingness to travel for customer visits, trade shows, or technical demonstrations.

Perks and Benefits

• Health Insurance
• Accident Coverage
• Gratuity

Job Location

TARASAFE INTERNATIONAL PVT. LTD.

510 & 511, Adventz Infinity @5

Block-BN, Sector V, Salt Lake Electronics Complex

Bidhannagar District 24 Parganas (N)

Kolkata 700 091