Retail Operations Manager - Delhi
Job Description:
📌 We're Hiring | Regional Operations Manager | Delhi NCR
Location: Delhi NCR
Experience: 7+ years
🕘 Timings: 9:30 AM – 6:30 PM
📅 Week Offs: Sunday fixed + 1 rotational off between Monday to Friday (5-day work week)
💰 Salary: Best in the industry
Reporting To: Brand Director
Availability: Immediate
Are you a strategic leader with a passion for delivering exceptional retail experiences? Join our fast-growing team as a Regional Operations Manager and take charge of multi-format retail operations including EBOs, MBOs, dark stores, e-commerce, and quick commerce.
Key Responsibilities
Retail Operations Management
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Oversee operations across all retail formats ensuring brand consistency, SOP adherence, and high service standards.
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Ensure visual merchandising, store upkeep, and safety compliance.
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Manage physical assets and vendor relationships.
Inventory & Warehouse Management
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Plan and maintain stock levels across locations and formats.
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Execute FIFO, expiry control, and inter-store transfers.
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Conduct warehouse visits and ensure effective inventory practices.
Team Leadership
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Lead, mentor, and train city managers, store managers, and staff.
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Drive performance, staffing, retention, and team engagement.
Customer Experience
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Enhance in-store experience and resolve customer issues across platforms.
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Manage VIP clientele and gather actionable feedback.
E-Commerce & Quick Commerce
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Supervise order processing, delivery partnerships, and customer service.
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Grow quick commerce platforms and corporate sales vertical.
Audits, Reporting & Finance
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Present performance dashboards and audit reports.
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Budget management, sales forecasting, and expense approvals.
Vendor & Project Management
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Liaise with vendors, real estate partners, and authorities for new store launches and operations.
Who You Are
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A seasoned professional with 7+ years of multi-location team management experience.
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Fluent in English with strong communication and multitasking skills.
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A natural leader with an eye for detail and a customer-first mindset.
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Background in hospitality, gourmet food, or premium retail is highly preferred.
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Experience in café or fine food retail will be a strong advantage
Company Profile
We are one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury ---s to offer Indians a window to the finest food and lifestyle themes from across the world.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.