Asst.Mgr - Customer Support (Operation) - Navi Mumbai (Vashi)

Job Description:

Key Responsibilities:

• Good in Excel Analysis
• Considerable customer handling experience from order booking to cash.
• Customer order processing/contract review , Study the order; any discrepancy in order (related to payment terms, price, or inco) communicated back to Sales and/or customer for amendments.
• Get the order loaded in system on time
• Place indent or initiate requirements for PO Placement with Vendor  (in EBM PO is placed by EXIM; OP does only requests a PO by way of raising Indent)
• ERP experience (preferably SAP )
• Material pull-in and push-out in case of prepone or postponement by customer, total material planning.
• Strong communication with customer
• Invoicing & GST Knowledge
• Payment follow up
• Co-ordination with Plant and suppliers , Cross functional teams, finance, etc.
• MIS report maintenance
• Inventory planning (right material at right time)
• Customer forecast analysis, historical sales  comparison and material planning
• Experience in leading a small team
• Team building, Coaching, Achieving KPI’s, Time to Market, Stock days on hand
• Handling customer escalations, meeting timelines, and attending meetings.
• Experience in international markets/customers and/or international meetings is better
• SAP knowledge is better
• MBA is fine. BE is preferred for technical knowhow not compulsory.
• Experience in Incoterms/commercial terms.

Gender: Male

Candidate Profile:

• Right Positive Attitude
• Ability to cope up with tension and pressure situation
• Tactful at critical delivery pending situations
• communicative to customer on Time
• Business Acumen
• Good knowledge of Tax will be added advantage
• Basic knowledge of Logistics will be additional advantage
• Team management
• Work involvement.
• We need to check whether they have a good amount of experience in customer handling (direct, through mail, phone, etc.), not just SAP.