Manager (Title Examination)

Job Description:

Job Role
An individual having experience in managing a team of more than 20 to 25 team members
with 15+ years of experience in Title Examination for residential properties in the US
geography (preference for having experience in Title Examination commercial properties in
the US geography). Ensure the team delivers the daily target keeping in mind the monthly
target. Motivate, coach, train, supervise and work with the team to ensure the client’s
expectations are met. Maintain and report accurate data in terms of productivity, quality,
TAT & capacity utilization. This position reports directly to Senior Manager.
Primary Duties:
Ø The Title Examination Manager is responsible for leading a team of title examiners,
ensuring the accuracy and timeliness of title examinations, and managing related risks.
Ø This role involves overseeing the entire title examination process, from initial title
searches to the issuance of title reports and policies.
Ø In-depth knowledge of title examination processes, procedures, and industry standards,
for e.g.,
o Research for prior deeds, mortgages and easements to identify any existing obstacles to
the legal sale/Title of a property.
o Understand property law terminology to effectively communicate with clients, legal
professionals and fully satisfy requests for information
o Gather title details and organize them into reports for attorneys and paralegals while
upholding the strictest confidentiality
o Use analytical skills to determine if more in-depth research is needed on a particular
property, and determine if an issue exists that could stop the sale of a property, such as tax
assessments or liens
o Quality Check title documentation as per the requirements of applicable geographical
jurisdictions as well as documentation necessary for real estate transactions
Ø The manager will also be responsible for maintaining compliance with industry standards,
regulations, and company policies
Ø Analyze daily reports (inventory, quality errors, escalation patterns) and provide
constructive feedback and coaching to team members and suggestions to the internal
workforce on improving performance and quality.
Ø Manage the hiring and training of new joiners and train them to suit the business.
Ø Arrange biweekly team meetings- focusing on targets, process updates, process
improvements, achievements, and fun activity.
Ø Prepare framework and techniques to manage the distribution of inventory most
effectively based on the number and types of resources available.
Ø Ensure Technology/Risk issues identified are reported and escalated to Senior
Management in a timely manner.
Ø Ensure process compliance with all business rules and regulatory directives, and
adherence to all operational processes and procedures.

Ø Assist onshore team and managers on proposals and business development
requirements.
Ø Assisting the manager and above for organizing, planning, and implementing strategy.
Ø Identify causes for non-achievement of SLAs, develop solutions and execute the same.
Ø Review and analyze performance reports against targets on a weekly/monthly basis with
Team Members and with client and investigate causes for performance deviations.
Ø Perform any additional task related to the process assigned by the management.
Ø Manage daily reporting across LOB & showcase gap areas immediately.
Ø Prepare for, attend, and document Monthly review meetings with client and
management.
Ø Maintain and share the production/quality report with the reporting manager daily.
Ø Ability to create, edit and publish Title Commitment on completion of Title Examination.
Ø Having experience with more than multiple Title Underwriters e.g. FNS, Old Republic, First
American is preferred.
Roles & Responsibilities:
Ø Should be excellent in leadership skills (process and people skills)
Ø Must have outstanding communication skills (verbal, non-verbal and visual)
Ø Must be excellent in managerial duties such as planning, organizing, staffing, directing and
controlling
Ø Should be excellent in technology application
Ø Developing and implementing a timeline to achieve targets for self as per define key
performance indicators
Ø Review process documentation for approval
Ø Must be a active listener and be able to provide constructive feedback
Ø Must be able to resolve conflicts
Ø Set out clear and specific Key performance indicator to the team
Ø Create a healthy, motivating work environment and organize team building activities
Ø Should be an excellent learner and willing to adapt to changes within Organization
Ø Research and respond/acknowledge client's communication on priority
Ø Liaising with different departments which include negotiating, developing, and fostering
relationships for better inter-departmental coordination
Ø Should imbibe an open-door policy for discussion with subordinates and supervisors alike
Ø Responsible for reviewing, analyzing and approving documentation/records
Ø Empowering team leaders with skills to improve their confidence, product knowledge and
communication skills
Ø Conducts team meetings to update members on best practices, changes in process and
continuing expectations
Ø Track and sustain team members schedule adherence as per company regulations via
dedicated organization's tools
Ø Maintain the highest degree of Integrity
Ø Identify process gaps, recommend amendment to procedures and initiate training
Ø Strictly follow all policies set by the organization
Ø Ensure work product and behavior is in line with department and company standards
Responsibilities for Risk & Data Security:

Ø Strictly follow Security Awareness Policy set by organization
Ø Before accessing client’s system, ensure to contact the IT department for approval
Ø Must not download any information from any unreliable website
Ø Must Log Off or Lock away the computer when not in use. Shut down the computer
properly along with the power supply at the end of workday/night
Ø Must not send un-professional emails to the team, colleagues, or client
Ø Is accountable for IT assets and data of the company
Ø Must not discuss organization/Project related matters outside the office premise and/or
in public places
Ø Must not share official Email address to any 3rd party unless approved by the head of
department
Ø Should not access areas that are designated as restricted, unless authorized to do so
Ø Immediately report IT and non-IT incidents, if any, to the IT department
Ø Must not connect any external storage devices like a Pen drive, Floppy, CD, DVD etc. to
any computer
Ø Must ensure usage of information systems is as per job responsibility
Ø Must not open E-mail attachments which are received from un-recognized source
Ø Must not copy, collect, or propagate any of the organization data, software, documents to
any outside network
Ø Must ensure the team follow all policies set out by the organization
Ø Must maintain clean desk policy
Ø Do not use Public Wi-Fi
Responsibilities towards the Client:
Ø Responsibly interact with clients and accept feedback
Ø Communicate with clients to clearly understand project requirements and scope
Ø Follow instructions and ensure process and procedures are approved by the client
Ø Analyze all issues of internal and external factors, recommend solutions to clients to meet
project goals
Ø Maintain a high level of professionalism and competence in client verbal or email
communications
Ø Monitor and report project status to clients on a regular basis
Ø Provide daily client services from project start to end
Ø Ensure that project deliverables meet client requirements and quality standards
Ø Schedule client meetings to discuss project updates and issues
Ø Build a positive working relationship with clients and ensure client satisfaction
Ø Responds to client queries on priority, by handling it sensitively. Understanding inquiry,
review previous related inquiries and respond accordingly
Ø Gathering and researching information; assembling and forwarding information; verifying
customer’s understanding of information and answering
Ø Develops a strong relationship with their customers and generates trust with open and
interactive communication