Warehouse Supervisor

Job Description:

We are seeking a proactive and experienced Warehouse Supervisor to manage day-to-day store activities, ensuring smooth operations across departments like billing, goods receipt, loading/unloading, and floor supervision. The ideal candidate will have prior experience in a Retail Supermarket or Hypermarket setup and possess strong skills in customer service, team coordination, inventory handling, and POS operations.

Key Responsibilities:

1. Floor Supervision:

• Oversee the daily operations of the sales floor and ensure merchandising standards are maintained.

• Monitor product availability, stock rotation, and cleanliness across departments.

• Coordinate with department staff for proper shelf stocking and customer assistance.

2. GRN (Goods Receipt Note) & Inventory Management:

• Supervise GRN entries and ensure accurate receipt of goods as per purchase orders.

• Coordinate with the warehouse and vendors for timely delivery and quality checks.

• Maintain proper records of received goods and resolve discrepancies.

3. Billing & POS Operations:

• Monitor billing counters and ensure customer transactions are processed efficiently.

• Provide support to billing staff during peak hours or system issues.

• Train cashiers and billing executives on POS systems and customer handling.

4. Loading & Unloading Supervision:

• Oversee loading/unloading of goods at receiving bays or storage areas.

• Ensure goods are handled carefully to avoid damage or loss.

• Maintain logs and documentation of inward/outward stock movement.

5. Customer Service & Store Support:

• Handle customer queries, feedback, and escalations promptly.

• Support promotional activities and seasonal campaigns on the shop floor.

• Assist in managing manpower shifts, break schedules, and task allocation.

Key Skills & Competencies:

• Good understanding of retail operations, including inventory, billing, and merchandising.

• Familiarity with ERP/POS systems used in retail (e.g., Ginesys, SAP Retail, Oracle).

• Excellent communication and interpersonal skills.

• Strong problem-solving and team coordination abilities.

• Ability to work in a fast-paced, customer-facing environment.

Qualifications:

• Graduate in any discipline (preferred: Commerce, Business Administration, or Retail Management).

• Certification in Retail Management or related courses is a plus.

Experience Required:

• 3–5 years of relevant experience in roles such as:

  • Floor Supervisor

  • GRN Assistant / GRN Officer

  • Billing Executive / Billing Supervisor

  • Loading & Unloading Supervisor

  • Department Officer

• Experience in supermarket or hypermarket chains preferred.

Work Environment:

• Store-based role with rotating shifts (including weekends and holidays).

• Physical movement across departments required.

• Exposure to warehouse/store conditions.