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SailPoint IdentityNow Lead - L3:
Skills: SailPoint IGA, IDN/ISC, Life cycle management, User Certification
Experience: Min 6 Years experience
Key Responsibilities:
· Identity Management: Manage user identities, roles, and access privileges within the SailPoint platform.
· Access Governance: Ensure compliance with security policies, regulations, and access control standards.
· Access profile onboarding
· Work with customer on daily deliverables SLA, SailPoint risk, escalation etc.
· Create and maintain workflows for user provisioning, deprovisioning, and access requests.
· Troubleshooting: Investigate and resolve technical issues related to SailPoint IGA.
· Support L2 escalated issues and activities related to SailPoint.
· Perform Operational Support such as monitoring, troubleshooting failures, restarting services, responding to alerts for In-Scope IGA Application.
· Documentation: Maintain clear and detailed documentation of configurations, processes, and procedures.
· Work with audit team and provide required evidence on timely manner.
· Monitor and enhance the security of identity and access management processes.
· Provide support to end-users and stakeholders.
· Generate reports and dashboards to monitor access and compliance.
· Resolve user data issues pertaining to user identity lifecycle data being maintained by IGA tool, data consistency and synchronization monitoring for reconciliation of identity and user access data
· Troubleshoot and provide fixes for issues related to identities onboarding on IGA application via the self-service or authoritative source reconciliation
· Management of high-level roles within IGA application like Business/IT/capability roles
· Maintain workflows within IGA application
· Access certification and hygiene activities on IGA application:
· Troubleshoot and fix issues related to approval workflows and provisioning failures
· Resolve issues with respect to policy violations for Access policies, provisioning policies and reconciliation policies
· Preparation and submission of IGA reports pertaining to applicable compliance control evidence as necessary per compliance requirements.
· Resolve End User related issues as per agreed upon SLAs
· Certification in SailPoint IdentityNow would be preferable.
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