We Are Hiring Service Center Executive In Mehsana

Job Description:

We Are Hiring Service Center Executive In Mehsana.

Job Title: Service Center Executive

Location: [Insert Location]

Department: Customer Service / Operations

Experience: 1–3 years (Freshers may apply)

Reports to: Service Center Manager / Operations Head

Key Responsibilities:

• Greet and assist walk-in customers at the service center.

• Register customer complaints and service requests in the system.

• Coordinate with the technical team to ensure timely service delivery.

• Provide accurate information regarding service status, pricing, and timelines.

• Maintain proper documentation and records of service orders.

• Ensure a clean, organized, and professional service center environment.

• Handle customer escalations and resolve issues efficiently.

• Follow up with customers post-service for feedback and satisfaction.

• Maintain inventory records of spare parts and tools.

• Ensure compliance with company policies and customer service standards.

Qualifications:

• High school diploma or bachelor's degree preferred.

• Prior experience in customer service or service center operations is a plus.

• Strong communication and interpersonal skills.

• Basic computer knowledge (MS Office, service software).

• Ability to handle customer queries calmly and professionally.