Manager Operations – Policy Issuance Gurugram
1 Nos.
110073
Full Time
5.0 Year(s) To 6.0 Year(s)
10.00 LPA TO 12.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Insurance
Job Description:
Operations Management: Managing critical projects/ releases for onboarding assets like mPro, Dolphin & Ingenium.
- Responsible for creating BRD post understanding of requirements from stakeholders
- Ensuring error free system releases without any production outages.
- SPOC from PI for respective channel/partner/system and ensure representation in relevant CFTs/meetings
- Will need to work with internal stakeholders including IT, & Customer Engagement Team on alignment of respective releases.
- Writing Test cases for BRD raised, Test scenario & test cases.
- Monitor hyper care & close Production issues of all the requirements raised
Key Skills :
Company Profile
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