🚀 Job Title: CRM Executive (Female)
Location: Mumbai
Employment Type: Full-Time, Regular
Vacancies: 2
🕘 Work Details
-
Timings: 9:30 AM to 6:30 PM (Monday–Saturday; Saturdays half-day until 2:30 PM)
-
Salary: Best as per industry
-
Benefits: Paid leave, Performance bonus, Provident Fund & Insurance, (Optional) Pickup/Drop facility
🎯 Qualifications & Skills
-
Education: Any Graduation
-
Experience: 2–5 years in CRM, customer service, telecalling, or sales-support roles
-
Language Skills: Fluency in English and Hindi (both written and spoken)
-
Technical Skills:
-
Hands-on experience with CRM software (e.g., Salesforce, Zoho CRM)
-
Proficient with MS Office (Excel, Word)
-
-
Soft Skills:
-
Excellent interpersonal and communication abilities
-
Strong problem-solving and organizational skills
-
Ability to multitask and manage priorities under tight deadlines
-
📌 About the Role
We’re seeking a motivated and detail-oriented CRM Executive to play a key role in supporting our sales operations and ensuring exceptional customer service. You'll be the backbone of our back-office team—coordinating order follow-ups, handling logistics, tracking payments, and providing seamless support to both our sales team and customers.
🛠Key Responsibilities
-
Order Follow‑Up & Coordination
Track orders from placement to delivery, liaise with logistics partners, and ensure all shipments are executed smoothly. -
Outstanding Payment Management
Monitor pending payments, generate reminders, and coordinate with customers to expedite collections. -
Customer Service & Issue Resolution
Maintain clear and empathetic communication with customers via phone, email, and chat to resolve queries and escalate issues. -
Sales Team Support
Assist sales personnel with data updates, report generation, and CRM entries to maintain data accuracy and transparency. -
Reporting & Documentation
Prepare periodic reports (daily/weekly/monthly) on orders, payment status, and customer feedback for management review.
For more details mail on hire@talismanstaffing.com or WhatsApp on 9503973095 Victor