IDFC First Bank / BO-CA / Delhi ( Okhla)

Job Description:

Job Title: Banking Officer – Current Account

Department: Liabilities / Retail Banking
Location: [Insert Location]
Reports To: Branch Manager / Sales Manager – Liabilities

Job Summary:

The Banking Officer – Current Account is responsible for acquiring new current account customers, deepening relationships with existing clients, and driving CASA (Current Account Savings Account) growth. The role involves fieldwork, cross-selling of banking products, and ensuring high levels of customer service.

Key Responsibilities:

• Acquisition:

  • Acquire new-to-bank current account customers through direct sourcing, referrals, and channel partnerships.

  • Focus on self-employed professionals, small businesses, traders, and corporates for account acquisition.

• Relationship Management:

  • Maintain and grow relationships with existing current account holders.

  • Identify cross-sell opportunities for products such as term deposits, payment solutions, merchant services, and loans.

• Sales Target Achievement:

  • Meet monthly and quarterly targets for account acquisition, balance build-up, and cross-sell.

  • Drive higher product penetration per customer.

• Compliance & KYC:

  • Ensure complete and error-free documentation and compliance with KYC norms.

  • Adhere to internal processes and regulatory guidelines.

• Customer Service:

  • Resolve customer queries and complaints in a timely and effective manner.

  • Ensure excellent customer experience through proactive engagement.

Key Skills & Competencies:

• Strong communication and interpersonal skills

• Sales-driven with a target-oriented mindset

• Good knowledge of current account features and banking processes

• Ability to network and build client relationships

• Familiarity with KYC, compliance, and regulatory requirements

Qualifications & Experience:

• Graduate/Postgraduate in any discipline

• 1–3 years of experience in banking sales, preferably in CASA or current accounts

• Freshers with strong sales aptitude may also be considered