service coordinator ( Ahmedabad )
Job Description:
We Are Hiring service coordinator In Ahmedabad.
Job Title: Service Coordinator
Location: [Ahmedabad]
Department: Customer Service / Operations
Reports To: Service Manager / Operations Head
Employment Type: Full-time
Key Responsibilities:
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Receive and manage incoming service requests via phone, email, or service portals.
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Schedule service appointments and dispatch technicians or engineers as required.
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Maintain service records, logs, and documentation accurately in the system.
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Follow up with customers to confirm service satisfaction and gather feedback.
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Coordinate with internal teams to ensure timely resolution of service issues.
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Monitor service timelines and escalate delays or urgent issues appropriately.
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Prepare service reports, invoices, and assist in maintaining inventory records.
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Support the team with administrative tasks as needed.
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Ensure compliance with company policies and customer service standards.
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Build and maintain strong relationships with customers and vendors.
Qualifications:
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Bachelor's degree or equivalent preferred.
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1–3 years of experience in customer service, coordination, or administrative roles.
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Excellent communication and organizational skills.
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Proficiency in MS Office and service management software (like SAP, CRM, etc.).
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Ability to multitask and prioritize in a fast-paced environment.
Company Profile
Operating in Madhya Pradesh, Gujarat, Maharashtra, Rajasthan & Punjab in 5 business Sectors-Engineering, Construction Equipment Sales & Service, Auto Retail Sales, and Outsourcing with a rich experience of 24 years in the field of sales, service, after-market support, & staffing.
--- Group caters to the needs of customers with a wide range of industrial and automobile products and services. We are Dealers for 20 National and Multinational Companies pioneering in Engineering Sectors in Mechanical, Hydraulic, Pneumatic, Electrical & Electronics. We aim at providing cost-effective and profitable solutions with customized offerings.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.