Opening for the post of General Manager – Business Operations

Job Description:

Position Summary
The General Manager – Business Operations (Healthcare Services) will lead the strategic
and operational execution of the Healthcare division’s business initiatives. This role is
responsible for driving growth, enhancing process efficiency, and strengthening cross-
functional collaboration to support scalability and service excellence. The ideal candidate
brings proven leadership experience in revenue cycle management, a deep understanding
of data and technology-driven operations, and a strategic mindset aligned with
international markets, particularly the U.S.

Key Responsibilities
Strategic Leadership
- Develop and execute long-term business and operational strategies aligned with company
goals.
- Partner with senior leadership to assess market trends and guide corporate planning.
- Drive organizational performance through data-driven decision-making and KPI
alignment.
Operational Excellence
- Oversee day-to-day operations, ensuring quality, efficiency, and profitability.
- Lead process improvement initiatives across service delivery and internal functions.
- Manage budget planning, financial forecasting, and performance reporting.
Business Development
- Identify and pursue new business opportunities, partnerships, and market expansions.
- Collaborate with Sales, Marketing, and Product teams to support go-to-market strategies.
- Represent the company at industry events and build strategic relationships with key
stakeholders.

People & Culture
- Shape organizational structure, culture, and HR strategy to attract and retain top talent.
- Oversee talent management, compensation, and employee engagement programs.
- Provide leadership coaching and succession planning for team development.
Technology & Innovation
- Collaborate with IT and Security teams to ensure optimal use of technology and systems.
- Identify opportunities to leverage automation and digital tools for operational scalability.

Qualifications & Experience
- Minimum 14 years of experience in operations leadership, preferably in healthcare
outsourcing.
- Proven experience managing U.S.-based clients and teams.
- Strong knowledge of data platforms (Excel, SQL, Access) and reporting tools.
- Demonstrated success in cross-functional leadership, client relationship management, and
strategic execution.

Key Competencies
- Strategic and analytical thinking
- Strong communication and stakeholder management
- Team leadership and performance optimization
- Operational and financial acumen
- Adaptability in a dynamic, fast-paced environment