Senior Manager – Quality Service Excellence Innovation- Gurugram

KEY RESPONSIBILITIES

Project Management and Delivery - Six Sigma

·        Execute high impact strategic, transformational projects using suitable six-sigma methodology for Distribution Functions.

·        Mentor Lean Six Sigma/Design BB/GB projects for improving process efficiency, revenue, cost save/avoidance.

·        Facilitating change & stakeholder management as part of transformational programs and improvement projects

·        Project management through robust governance, review structure and dash boarding to Sr. leadership, Sponsor, Champion and CFTs.

·        Work with project teams for representing the function/organization in various external/internal Quality Competitions.

·        Conduct internal/external benchmarking and in-sighting for best practice identification and replication  

Process Excellence (Business Process Management System, BPM)

·        Process identification, documentation and managing version controls

·        Regular process gap analysis with business teams with solution identification and monitoring to ensure deployment

·        Work with business training teams to design process level training and certification program and drive adoption in partnership with business

·        Designing process flow diagrams on ARIS

Quality Culture and Capability Building

·        Building and measuring Quality – DNA through optimum trainings and other initiatives (Trainings include Yellow Belt, GB, BB, Basic Tools etc.)

·        Reporting of Quality initiatives to Sr. management

·        Support in last mile deployment of all Quality initiatives at functional level