: Head - Post Sales-CBD Belapur-Navi Mumbai

Job Description:

We are having an opening for the position of Head Post Sales Operations with one of our very reputed client in Real-estate Service Industry in CBD Belapur (Navi Mumbai).

Duties/Responsibilities:

• Managing a team of representatives offering customer and Channel Partner support

. • Overseeing the customer service process.

• Resolving customer complaints brought to your attention.

• Implement and maintain systems and processes that will effectively eliminate error, increase response time, improve communication and record outcomes in relation to all aspects of the customer experience.

• Planning the training and standardization of service delivery.

• Monitoring the work of individual representatives and of the team.

• Possessing excellent product knowledge to enhance customer support.

Skills/Abilities:

• Maintaining a pleasant working environment for your team

• Interpersonal skills

• Conflict handling and resolution

• Good convincing skills

• Good inter-department coordination

Education and Experience:

• Graduate / Post Graduate in Business Administration, Economics, Marketing or a similar field

• Proficiency in Microsoft Office

• Post Sales experience in Real estate mandatory

• Should have managed a team of 15 to 20

• Outstanding written and verbal communication skills