Sr. Manager - HR BP

Job Description:

Job Summary:

We are looking for a proactive and people-centric HR Business Partner (HRBP) to manage the entire employee lifecycle, starting from onboarding to exit. This individual contributor role is ideal for someone who is eager to build HR systems from the ground up, drive employee engagement, and scale with the organization’s growth. The ideal candidate must be hands-on, self-driven, and ready to own people processes end-to-end, including onboarding, policy implementation, employee engagement, grievance handling, HR operations, and performance management.

Preferred Profile:

• 8-1 5 years of progressive HR experience with at least 6+ years in a senior leadership role.
• Proven expertise in developing and implementing HR strategies in a high-growth environment (BPO, Shared Services, ITES preferred).
• Someone with a strong sense of ownership and a desire to build and scale HR practices.
• Confident managing employees across levels — from associates to leadership.
• Open to immediate joiners or candidates with short notice.
• Willing to work in US Shift (6:30 PM to 3:30 AM) 

Key Responsibilities

1. Employee Onboarding & Induction
• Conduct and coordinate Day 1 onboarding and orientation programs.
• Ensure smooth documentation, ID creation, and induction formalities.
• Facilitate cultural integration for new hires

2. HR Operations & Documentation
• Maintain accurate employee records in HRMS and physical files.
• Ensure timely issuance of letters (confirmation, transfer, increment, warning, etc.).
• Handle HR audits, statutory compliance documentation, and process hygiene.

3. Employee Engagement & Experience
• Design and drive engagement initiatives, skip-level meetings, and one-on-one connects.
• Coordinate fun at work activities, rewards & recognition, and milestone celebrations.
• Act as the face of HR — approachable and empathetic to employee concerns.

4. Performance Management & Retention
• Support quarterly and annual performance review cycles.
• Coordinate KRA collection, manager assessments, and feedback closure.
• Identify retention risks and implement engagement strategies for high performers.

5. Grievance Handling & Disciplinary Management
• Act as the first point of contact for grievances and employee conflicts.
• Investigate and resolve employee issues in consultation with HR leadership.
• Manage warning letters, disciplinary cases, and exit interviews.

6. Exit Management
• Conduct exit interviews, analyze attrition data, and share insights with leadership.
• Ensure smooth full & final settlement coordination and knowledge transfer.

Required Skills & Qualifications:

• Bachelor’s/Master’s degree in Human Resource Management or related field.
• 8+ years of experience in core HRBP or Generalist roles in a BPO/ITES or similar fast-paced setup.
• Experience managing the full employee lifecycle.
• Proficiency in MS Excel, HRMS, and Microsoft 365.
• Strong interpersonal, problem-solving, and written communication skills.
• High empathy, confidentiality, and solution-oriented mindset.

Work Schedule, Location & Salary

• Timings: Night shift (flexibility expected based on business needs).
• Location: Hyderabad (Work from Office)
• Days: Monday to Friday (occasional weekend engagement based on critical activities).
• Compensation: Competitive and as per industry standards; Performance Linked Incentive of 10% of Total CTC for Leads and above.
• Transportation: Both Side Cabs - pick and drops