Desktop Support Engineer

Job Description:

As discussed, we are looking to hire 4 Desktop Support Engineers for the

roles of Associate System Engineer (Level 3) or System Engineer Grade 1

(Level 4).

Please find the detailed Job Description below for your reference.

Kindly review and share it with the HR team to initiate the hiring

process.

Job Summary:

We are seeking Desktop Support Engineers to provide technical

assistance, troubleshooting, and end-user support. The role involves

managing hardware, software, and network-related issues for desktops,

laptops, and associated systems. The ideal candidate should possess

strong problem-solving abilities, excellent communication skills, and

experience supporting enterprise IT infrastructure—particularly in

endpoint management.

Key Responsibilities:

        * Perform advanced Linux system administration, including user and

permission management, shell scripting, package management, and log

analysis.

        * Manage user accounts, access controls, and permissions in Active

Directory and other enterprise IT systems.

        * Implement and manage Group Policies and Role-Based Access Control

(RBAC) for secure and efficient user access.

        * Conduct system hardening and ensure compliance with Security

Technical Implementation Guides (STIGs) and other security benchmarks.

        * Troubleshoot issues related to application installations, system

configurations, hardening, and OS-level restrictions.

        * Handle configuration management, vulnerability patching, and timely

deployment of system updates.

        * Diagnose and resolve network issues, including wired/wireless

connectivity, IP/DNS conflicts, DHCP errors, VPN access, and

firewall/proxy-related restrictions.

Qualifications:

        * Bachelor’s degree in Information Technology, Computer Science, or

a related field.

        * 2 - 4 years of experience in desktop or IT support roles.

        * Proficiency in Linux/Unix and Windows administration.

        * Hands-on experience with troubleshooting hardware/software issues

and network connectivity.

        * Good understanding of Active Directory, Group Policy, RBAC, and IT

security practices.

        * Familiarity with automation tools and configuration management

processes.

Travel:

Anywhere in India