Job opening for customer relationship manager

Customer Relationship manager

1 Nos.
114164
Full Time
2.0 Year(s) To 8.0 Year(s)
Not Disclosed by Recruiter
ITES / BPO / KPO / Customer Service / Operations
Other
Job Description:

Customer Relationship Manager
- Communicate with Customers
- Training of communication to Staff with customers
- Maintain strong relations with customers
- Address the queries of the customers
- Resolve the queries of the customers
- Maintain 100% satisfaction of the customers
- Take reviews of customers for social media posting
- Develop the strategies for maintaining customer satisfaction & retention
- Monitoring communication between Customers & Sales Experts and build up with removing any gaps in that (if required)
- Co ordinate with remote outlets and franchise outlets for customer engagement activities
- Regularly visits outlets and trained them to build strong relationship with customers
- Customer feedback & suggestions and work on it

Key Skills
Fluency in English
Approachable
Problem solving
Dedication towards work
ability to handles customers' problems
Presentable Personality
Team Leader / Trainer
Hospitality back ground / done some course of airhostess

Time 10:00AM to 8:00 PM
A week off between Monday and Friday.
Saturday and Sunday will be a working day.

Company Profile

Company is the brainchild of Shailesh Pithadia, MD, ------ Group, who felt the need for a one stop solution for all stationery needs, right from daily school requirements to professional supplies. This unique and biggest stationery m--- was thus established in 2008 in Ahmedabad.

Telephonic Interview Available

  • Telephonic interview are scheduled for this job opening.
  • Interested Candidates are requested to apply and get recruiter contact number for telephonic interview.
  • Candidates can call recruiter on given contact to start telephonic interview during working hours.

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