Asst/Deputy Manager – Admin and Infra- Mahape Navi Mumbai

Job Description:

A Virtual Relationship Manager is a professional responsible for fostering and managing relationships with mapped
branches in a virtual environment. They play a crucial role in ensuring employee satisfaction, understanding their
needs, and providing excellent virtual assistance.

 To engage regularly with the identified branch stake holders and provide a Consistent & Superior
Experience. Ensuring that customers get world-class services and their needs are understood
and met through within agreed timelines.
 To enhance Customer Relationships & amp; while doing so, Educate, Encourage & amp; Induce
the customers to use online mediums for registering their complaints & concerns and talk to us
whenever their requests go unheard.
 Responsible for meeting the scorecard targets and portfolio benchmarks set and that all
guidelines and regulatory requirements are followed. So that the VRM becomes the top-of-the-
mind recall amongst the customers.
 Continuous engagement with the mapped branches, with accurate & complete capture of
interaction details.
 Call handling as per defined standards.
 Accurate logging and resolution of complaints.
 Regular interactions with the customers and proactively assessing customer needs.
 Adherence to set processes of updating customer interactions in CRM
 MIS - Reporting