QA -SR. ENGINEER /ASST. MANAGER

Job Description:

Job Purpose
To lead and oversee quality assurance activities with a strong focus on process engineering in
manufacturing /toy manufacturing, ensuring compliance with ISO 9001, customer-specific
requirements, and customer audit standards. To drive continuous improvement, resolve quality
problems, and provide training to enhance workforce skills and customer satisfaction.
Key Responsibilities
1. Quality Assurance & Process Control
 Develop, implement, and monitor in-process quality control Tools.
 Ensure compliance with process engineering parameters to achieve consistent product
quality.
 Review and approve process documentation, inspection reports, and quality records.
2. Audit Compliance & Customer Requirements
 Lead ISO 9001 internal audits and facilitate external certification audits.
 Prepare and coordinate for customer audits, including FCCA, Walmart, and other
retailer-specific requirements.
 Ensure compliance with customer-specific quality standards and reporting protocols.
3. Quality Problem Solving & Improvement
 Investigate quality issues using root cause analysis tools (8D, 5 Whys, Fishbone, etc.).
 Implement corrective and preventive actions to resolve quality concerns.
 Drive continuous improvement initiatives to reduce defects, scrap, and rework.
4. Customer Quality & Support
 Act as the primary contact for customer quality issues and technical queries.
 Prepare and submit quality performance reports to customers.
 Conduct on-site customer visits and support complaint resolution.

JOB DESCRIPTION FOR QA -SR. ENGINEER /ASST. MANAGER
5. Training & Workforce Development
 Develop and deliver quality training programs for new operators and inspectors.
 Training employees on process control, inspection methods, and defect prevention
techniques.
6. Documentation & Reporting
 Maintain quality documentation in compliance with ISO 9001 and customer standards.
 Prepare monthly quality reports and present to management.