Operations Manager - Civil

Job Description:

Essential Functions
• Recruit, select, train, assign, schedule, coach, counsel and discipline employees
• Communicate job expectations, planning, monitoring, appraising and reviewing job
contributions
• Plan and review compensation actions, enforcing policies and procedures
• Contribute operations information and recommendations to strategic plans and
review, prepare and complete action plans; Implement production, productivity,
quality and customer service standards; Resolve problems; Complete audits;
Identity trends
• Forecast requirements; prepare an annual budget; schedule expenditures; analyse
variances: initiating corrective actions
• Develop operations systems by determining product handling and storage
requirements; develop, implement, enforce and evaluate policies and procedures;
develop processes for receiving product, equipment utilisation, inventory
management and shipping
• Analyse process workflow, employee and space requirements and equipment
layout; implement changes
• Maintain safe and healthy work environment by establishing, following and
enforcing standards and procedures; complying with legal regulations
• Update job knowledge by participating in educational opportunities; reading
professional publications; maintaining personal networks; participating in
professional organisations
• Accomplish operations and organization mission by completing related results as
needed
• Meet or exceed operations labour budget expectations
• Manage staff levels, wages, hours, contract labour to revenues
• Responsible for all aspects of vehicle and heavy equipment maintenance/rentals
etc
• Establish contracts and pricing and ensuring proper maintenance and serving as
primary liaison with utilities and local government agencies, such as fire, police,
health and safety agencies
• Manage relationships with key operations vendors
• Track vendor pricing, rebates and service levels
• Review and approve all operational invoices and ensure they are submitted for
payment
• Serve as primary pot of contact when there are customer issues related to product
quality, customer service, or accidents and mishaps on site. In particular, this
includes any issues onsite at client facilities such as breaking a fence or tape
residue on flooring
• Communicate customer issues with operations team and devise ways of improving
the customer experience, including resolving problems and complaints
• Work closely with GM and management team to set and/or implement policies,
procedures and systems and to follow through with implementation
• Communicate all operating policies and/or issues at department meetings
• Work closely with the inventory manager and team to perform analysis of our
inventory and ensure we are utilising our inventory effectively, purchasing the
right equipment, maintaining solid inventory data and decide sub rental expenses
• Communicate with legal counsel and safety department to ensure all processes
remain complaint with regulations
Basic Skills
• Leadership, conflict management, business negotiation, organisation, decision making,
people management, data entry skill, data processing skill, dependable, reporting skills,
deadline oriented, budget development, critical thinking, problem solving, planing,
communication, persuasiveness, influencing and leading, delegation, team work,
negotiation, adaptability, stress tolerance
Reports To:
• Managing Director